Question 1

Is the gut health assessment really free?

Accepted Answer

Yes. The assessment and your personalised summary are completely free. You only pay if you choose to book a consultation or order a kit.

Question 2

Is the assessment a medical diagnosis?

Accepted Answer

No. It is an educational screening tool that organises your symptoms. Diagnosis and treatment decisions are made only after evaluation by a qualified doctor.

Question 3

How long does the assessment take?

Accepted Answer

About 2 minutes. There are 15 short questions in English with Hindi translations, and some questions are skipped automatically based on your answers.

Question 4

Who is the consulting doctor?

Accepted Answer

Consultations are provided by Dr. Sameer Kokulwar (M.B.B.S.), Medical Registration No. 2025/04/01992.

Question 5

How do I speak to the doctor?

Accepted Answer

You can call the doctor consultation line during consultation hours (Monday–Saturday, 9:00 AM – 8:00 PM IST), or request a callback after completing your assessment.

Question 6

What payment methods do you accept?

Accepted Answer

UPI, credit and debit cards, net banking and wallets through a secure payment gateway, as well as Cash on Delivery.

Question 7

Why is there an advance amount on Cash on Delivery?

Accepted Answer

A small non-refundable booking amount confirms your order and reduces fake COD bookings. It is adjusted against your total, and the balance is paid to the delivery partner.

Question 8

How long does delivery take?

Accepted Answer

Orders are usually dispatched within 1–2 working days and delivered within 5–7 working days across India.

Question 9

Can I cancel my order?

Accepted Answer

Yes, free of charge any time before dispatch. Contact customer support with your order ID.

Question 10

What if the product arrives damaged?

Accepted Answer

Report it within 48 hours of delivery with photographs. After verification we send a free replacement or a full refund.

Question 11

Is my health information private?

Accepted Answer

Yes. Your answers are stored securely, shared only with the consulting doctor and service providers required to fulfil your order, and never sold.

Question 12

Are these medicines?

Accepted Answer

The kits are wellness and dietary support products. They are not a substitute for prescribed medical treatment. Medicines are prescribed only by the doctor when medically appropriate.

Frequently Asked Questions